GUIDE
Payment Method
The sales price will be the displayed amount (displayed price/tax included). You can choose from the following two payment methods.
1. Payment by credit card
2. Paying with Amazon Pay
Regarding delivery
As a general rule, it will take 1-3 business days (Saturdays, Sundays and public holidays are treated as holidays) for delivery.
In addition, since in-store and online inventory is shared, there may be a time lag in the sale of an item. We apologize for any inconvenience this may cause, but please forgive us if this occurs. For shipping, we will use a postal service such as Yamato Transport's Takkyubin or Nekopos depending on the contents of your order.
Regarding time designation
If you have any preferences, please write them in the comments section when you check out. Depending on the area, we may not be able to accommodate your desired date and time, but we will do our best to accommodate your request.
*If you use a post-delivery service to ship your order, it may not be possible to specify a delivery time, but we will consider your preference and consider a delivery method.
For shipping charges
We will cover the shipping costs for purchases over 6,600 yen (tax included ).
*If the amount is less than this, shipping fee of 770 yen (tax included) will be required.
*Shipping is available both domestically and internationally. For overseas shipping, the shipping fee is 3,300 yen regardless of the purchase amount. Shipping costs (tax included) will be charged and the item will be shipped by airmail (DHL).
Shipping date
We will contact you again by email after receiving your application to inform you of the shipping date.
Inquiries regarding order processing and product shipping during holidays will be handled on the next business day.
Please note that there may be delays due to factors such as delivery area, traffic conditions, and inventory.
In this case, we will contact you in advance to inform you of the shipping date.
If you have any questions, please contact us using the inquiry form.
About return method
If you receive a defective product or a product that is different from the order, please contact us by email (yahae-shop@yamayasocks.com) or phone (yahae kiyosumi) within 7 days of receiving the product. Please contact us at 03-5875-9510 .
If we inspect the product and find that it is defective, we will offer to exchange it for the same product or offer a refund.
Regarding returns: We only accept returns for unused and defective items.
Please contact us by email ( yahae-shop@yamayasocks .com ) or by phone ( Please contact us at 03-5875-9510 .
Regarding exchanges
In the case of returns due to customer reasons, we will only exchange unused items.
Please note that shipping costs will be borne by the customer. Please note that we may not be able to fulfill your request for an exchange if the product you wish to exchange is sold out or for other reasons.
●How to return the product Please include any accessories such as product tags and labels, package the product carefully to avoid damage, and send it to the address below.
【Return address】
Postcode 135-0024 Tokyo, Koto-ku, Kiyosumi 3-3-30 1F
TEL 03-5875-9510
About delivery notes and receipts
- delivery slip -
In order to protect the environment, we have gone paperless and no longer send invoices. Please check the email we send you for details.
- receipt -
As a general rule, our shop does not issue receipts. Generally, when payment is made by credit card, there is no direct monetary exchange and it is a credit transaction, so the customer makes the payment to the card company, and the credit card company's statement serves as a receipt. If you require a separate receipt, please contact the store by phone or email, or write in the comments section of the checkout screen when making payment, and we will respond to you.